Complaint Investigation Report

Allegation: Staff do not answer the facility telephone

RP reported the facility phones were not being answered. Interview with staff revealed that the facility did not have a receptionist on staff but has since created a new position. The phone lines were being answered by security, medication technicians and other available staff members. Interviews also revealed that staff conducted a meeting with local hospitals to provide a direct phone number for the hospitals to reach staff. Voice mails were checked at the beginning of each shift and forwarded to the staff member the message was for.

Based on the Department’s investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED . California Code of Regulations, Title 22, are being cited on the attached LIC9099D.

Therefore, this allegation is Substantiated.

Exit interview conducted. A copy of this report and appeal rights provided.