Complaint Investigation Report

Allegation: Facility staff did not notify resident's responsible parties of resident's hospitalization.

RP reported that the facility did not contact RP to report an incident that occurred on 9/18/2024 which resulted in C1 having a short hospital stay. RP stated that Kaiser hospital reached out to W1 when the facility was preparing to discharge C1. A&A Health Service San Pablo was provided a copy of the Power of Attorney via email to S2 and S3 on 9/13/2023. Therefore, this allegation is Substantiated.

Based on the Department’s investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED . California Code of Regulations, Title 22, are being cited on the attached LIC9099D.

Exit interview conducted. A copy of this report and appeal rights provided.