Complaint Investigation Report

Allegation: Staff did not give medications as prescribed

During investigation, LPA confirmed with staff (ADM, S1) that client (C1) refused taking her prescribed medications on 08/24/23, 09/13/23 and 09/14/23. Staff also confirmed with LPA that client's conservator was timely informed of C1's medication refusals. Staff stated they continued to provide crisis interventions/conference meetings with C1's responsible parties and family member for resolution. LPA reviewed C1's medication administration records (MARs) dated 01/01/23 until 09/14/23 which showed staff properly administered and recorded C1's daily prescribed and over the counter medications as ordered by her primary care physician. Prior LPA interviews with other clients (C2, C3) on 06/03/23 showed that staff assists clients with their prescribed medications daily. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that staff did not give medications as prescribed is unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that staff did not give medications as prescribed is unsubstantiated.

Exit interview conducted and a copy of this report provided.