Complaint Investigation Report

Facility does not have sufficient staffing to meet the needs of the clients

RP reported that the facility does not have sufficient staff to meet the needs of the clients. Record review showed that there were enough staff on duty for all shifts. Interview with S1 revealed that facility is fully staffed. Therefore, this allegation is UNSUBSTANTIATED .

Facility does not have a sufficient planned activities for clients

RP reported that the facility does not have sufficient planned activities. Record review revealed that the facility has a full calendar everyday during the month. While touring the facility LPA observed a group session. Therefore, this allegation is UNSUBSTANTIATED .

Staff does not ensure all required signs are posted in the facility

RP reported that the facility does not ensure all required signs are posted in the facility. While touring the facility LPA observed all signage throughout the facility. Interview with S1 revealed that signage is posted, however clients will at time rip them down and they are replaced. Therefore, this allegation is UNSUBSTANTIATED.

Based upon records review, interviews conducted, and observations made, the Department has investigated the above allegations and found that they are Unsubstantiated. A finding that the complaint allegation/s are Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

Exit interview conducted and a copy of this report provided.