Complaint Investigation Report

there was no staff on duty. RP stated that C1 told RP that he called S1 and she told C1 to wait in the backyard and staff will be at the facility shortly. S2 arrived at the facility and spoke with RP about C1

S1 stated that the facility received a phone call from the day program requesting the facility pick up 2 clients because they had tested positive for COVID-19. S1 stated C1 was gone and not expected to be back to the facility until 3:00pm. C1 called S1 while S2 went to the day program to pick up the 2 clients. S1 stated that she directed C1 to sit in the backyard and S2 will be back to the facility. S1 stated that S2 explained the situation to RP upon her return to the facility.

S2 stated that S2 kind of remember the day and S2 knows she received a phone call from the day program requesting S2 to come and pick up 2 clients (C2, C3) that tested positive for COVID-19.

C1 stated that sometimes C1 has a good memory. C1 stated he came home early and no one was at the facility and when this happens, he will take a walk until they get back to the facility. C1 stated that S1 told him to wait in the backyard. C1 stated that he didn’t wait long maybe an hour (C1 stated he thinks but C1 is not sure) for staff to return to the facility. C1 stated that this didn’t happen often, staff returned to the facility and spoke with RP.

LPA verified the facility reported 3 clients were tested positive on 6/24/2022 by Matt Henson Supervisor at Visitability Day Program. LPA viewed C1s records, C1 has the capacity for self-care and able to leave the facility unassisted.

Based upon records review, interviews conducted, and observations made, the Department has investigated the above allegations and found that they are Unsubstantiated. A finding that the complaint allegation/s are Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

Exit interview conducted and a copy of this report provided