Complaint Investigation Report

Allegation: Licensee does not ensure the facility is free of roaches.

On 01/22/2025, LPA interviewed witnesses (W) W1. W1 stated that they have seen roaches crawling on the walls. W1 stated that they also saw a roach on the mattress. W2 stated that while at the facility on 12/09/2024 they observed a can of roach spray in one of the rooms. LPA interviewed residents (R). R1, R2, R3 all stated that they have seen roaches and bed bugs at the facility. LPA observed a dead roach that R1 showed them in a napkin. R1 stated that there is bed bugs at the facility and that they saw bed bugs on their bed. R2 stated that they saw bed bugs in their room and that they got their sheets changed that morning.

On 01/22/2025, LPA interviewed staff (S). S1 stated that they have called pest control company, Terminix, out to do a treatment. LPA reviewed and obtained a copy of the Terminix contract.

On 03/12/2025, LPA interviewed S1 that stated they changed to a different new pest control company that will do a different type of treatments for the roaches. During visit, LPA observed a roach crawling on the glass indoor window and technician completing a pest inspection and treatment. W3 stated that they did not find any bed bugs, but did find German roaches in one of the residents' room. LPA obtained a copy of Pest Management Service Agreement.