Complaint Investigation Report

Allegation: Resident sustained unexplained injury while in care.

On 06/11/2024, LPA interviewed Witness (W) W1. W1 stated that resident (R) R1’s neck appeared to be swollen and that R1 had tears in their eyes. W1 stated that it took R1 a long time to look up, there was dried up blood on R1’s face and they were also wearing a mask. LPA interviewed R1. R1 stated that they haven’t had any injuries, falls, been hurt or felt any pain and that no one has hurt them while at the facility.

Allegation: Resident's hygiene needs are not being met.

On 06/11/2024, LPA interviewed W1. W1 stated that when they visited R1 they didn’t look clean. LPA interviewed R1 and R1 stated that they take showers and brush their teeth. LPA interviewed R1 that stated that they do take showers every week. LPA reviewed the Shower Schedule (as of 04/18/2024) and it shows that R1 is scheduled a shower 2 times a week on Sundays and Thursdays.

Allegation: Staff did not ensure that the resident had clean clothes.

On 06/11/2024, LPA interviewed W1. W1 stated that R1’s clothes didn’t look clean and that their jacket looked like it was on the ground. LPA reviewed the “Laundry Day of Residents,” that showed R1’s laundry day is scheduled on Saturdays in the