Facility Evaluation Report

On 07/15/2026 at 4:30 PM, Licensing Program Analyst (LPA) L. Alexander conducted an unannounced Case Management visit regarding an incident reported to Community Care Licensing Division (CCLD) on 07/10/2026. LPA met with Executive Director, Diane Perez, and Market Leader, Ann Zavela, and explained the purpose of the visit.

Community Care Licensing received an Unusual Incident Report (UIR), dated 07/10/2026, indicating that Resident (R1) eloped from the secured memory care unit at approximately 9:15 PM.

LPA interviewed Staff (S1), who stated they heard the door alarm sound and immediately responded to the front entrance. Upon arrival, S1 observed two residents pushing on the front entrance door. S1 stated the two residents then turned around and walked back toward the lobby area. At that time, S1 did not observe R1, who had already exited the facility. S1 further stated that a nearby neighbor contacted the facility at approximately 10:04 PM to ask whether R1 was a resident of the facility after observing R1 outside. According to the UIR, staff responded to the location, returned R1 to the facility, and the licensed nurse completed an assessment. No injuries were reported.