Complaint Investigation Report

Allegation: Staff are unable to effectively communicate with residents due to language barrier. Unsubstantiated.

On 08/03/2023 LPA called and spoke with RP. It was alleged that staff are unable to communicate with residents. LPA interviewed S2 that stated that they are able to communicate with residents. LPA interviewed R5 that stated that the caregivers speak to each other in their own language. However, when they talk to the residents they speak in English and they can understand what their saying and have no problem with communicating.

Allegation: Staff force residents to wear diapers. Unsubstantiated.

On 08/03/2023 LPA called and spoke with RP. It was alleged that staff forces the residents to wear diapers. On 01/24/2024 LPA interviewed S2 that reported that all of the residents wear diapers because they are incontinent. LPA reviewed all of the residents (R1-R6) Physician's Reports and Appraisal/Needs and Services Plans which indicated incontinence.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview conducted and a copy of this report was provided.