Complaint Investigation Report

Allegation: Staff not allowing residents to leave the facility.

On 11/02/2023 LPA attempted to speak to RP and did not receive a return call. On 11/02/2023 LPA interviewed S1 who stated that all residents can leave the facility with their family, and on 11/02/2023 LPA interviewed R2 (found to be capable) who reported observing the residents leave the facility.

Allegation: Facility not providing activities to residents.

On 11/02/2023 LPA attempted to speak to RP and did not receive a return call. On 11/02/2023 LPA interviewed R2 and R3 (found to be capable) who reported that they participate in music performances; and that the facility offers games, movie nights (residents can come out to the common area, or watch Netflix films in their own rooms), opportunities to go out into the community. R2 and R3 reported that several residents decline to participate.

Allegation: Bedridden resident not repositioned.

On 11/02/2023 LPA attempted to speak with RP and did not receive a return call. On 01/24/2024 LPA reviewed R1s Physician's Report which does not indicate that R1 is bedridden. Further, on 11/02/2023 LPA observed R1 ambulating and moving about.

Allegation: Facility retained resident who can not can not physically and mentally operate own oxygen. Unsubstantiated.

On 11/02/2023 LPA attempted to speak with RP and did not receive a return call.