Complaint Investigation Report

Allegation: Staff are not accepting resident back for re-entry.

On 02/06/2025 LPA interviewed Witness (W1). W1 stated that R1 was treated for an infection that they got while they were in the hospital and was ready to be discharged back to the facility. W1 stated that they received phone calls from R1’s responsible party and that they were told that Staff (S1) was not accepting R1 back to the facility. W1 stated that R1’s responsible party told them that they did not know if R1 was colonized with an prohibited health condition.

On 01/31/2025 S1 submitted a formal exception request (CCR 87616) to accept and retain R1 whom has a prohibited health condition (CCR 87615(a)(4)). The Department granted approval of an exception to accept R1 on 02/06/2025.

This agency has investigated the complaint alleging “Staff are not accepting resident back for re-entry.” We have found that the complaint was UNFOUNDED , meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.