Complaint Investigation Report

number. W1 also stated C1 stated she lost her card at the facility. During interview with C1 she stated she lost her card at the facility but couldn’t provide a time frame. C1 was not able to give name of financial institution that was used. W2 was with C1 during interview and was not able to give fraud or account number to confirm allegation but was able to give name of financial institution. W3 stated during interview that C1 handled her own money until C1’s individual program plan (IPP) in 2019 stated C1 needed assistance with her money. S1 stated C1 did not have a card. S1 recalled C1 had a bank account in 2017 or 2018. LPA reviewed record of client’s/resident’s safeguarded cash resource from June 2019 until present. LPA observed cash resource documents were accurate during those annual inspections. LPA was not able to verify information with the financial institution due to not having pertinent information. C1 no longer resides at the facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview conducted and a copy of this report provided.