Complaint Investigation Report

stated during the interview that the staff’s tone of voice is harsh when speaking to one client. The other three (3) staff stated they were not aware of any of the clients being mistreated. W3 and W4 stated the staff yells at the client. W3 stated the staff seems to always be upset when they come to work and yell for no reason.

Based on interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D.

Deficiency is cited per Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of corrections (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties.

Exit interview conducted. A copy of the appeal rights and this report provided.