Complaint Investigation Report

Allegation: Resident care is being neglected

Based on initial interview W1 was told by W2 that R1’s daily hygiene needs were not being met. S2 and S4 stated during interview that R1 refuses to bathe when asked. S2 and S4 also stated R1 becomes aggressive when staff try to conduct ADL’s. LPA reviewed case notes and text messages during record review and observed staff communicated with R1’s responsible party when R1 refused to bathe and when R1 was agitated. Based on interviews and record review staff attempts to provide daily care, however, R1 refuses. R1 no longer resides at the facility.

B ased upon the information obtained during investigation. The above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and a copy of report was given .