Complaint Investigation Report

On the allegation facility denied resident visitation. LPAs interview with RP stated that RP went to pick up R1 twice. LPAs reviewed visitation policy and sign-in sheet (3/27/21-5/30/21). Sign-in sheet indicated R1 had a visitors several times, therefore R1 was not denied visitation.

On the allegation staff speak inappropriately to residents in care. LPAs interviewed three (3) out of five (5) residents. Residents stated staff is polite and helpful. None of the staff have spoken inappropriately to residents and residents have not seen that occur to any of the other residents.

Based upon the information obtained during investigation. The above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

Exit interview conduct and a copy of this report provided.