Complaint Investigation Report

Allegation: The Administrator is not on the premises the number of hours necessary

S1 stated she was busy clearing the backyard at the facility on 09/09/21 when the mental health agent visited. S1 stated she did not hear the doorbell when mental health agent was there. The clients did not bother to look for or inform S1 that the mental health agent was looking for her. The mental health agent left without speaking with S1. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that the administrator is not on the premises the number of hours necessary is unsubstantiated.

Allegation: Communications to the facility are not answered promptly

During investigation, Administrator stated staff always promptly answers phone calls at the facility. Review of FAS LIC 802 dated 09/09/21 show facility telephone number as 925-432-8047. Administrator (ADM) stated they always had facility telephone number 925-267-9162 since they were licensed on 04/11/11 and did not know the other telephone number existed. ADM also stated that he communicates with clients’ mental health agency by phone and by emails frequently. LPA observed ADM promptly answered the phone calls placed using 925-267-9162 during investigation . Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that communications to the facility are not answered promptly is unsubstantiated.

Allegation: Staff do not provide meals of the quality and quantity necessary to meet the needs of the clients

During investigation, LPA observed 4 clients eating lunch in the dining area during visit. LPA observed sufficient food and drinks at the table for clients in care. LPA also observed fresh fruits (bananas, oranges, apples) available for clients to eat. LPA observed clients to be clean and comfortable in their surroundings. LPA observed 2 staff assisting clients with their meals. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that staff do not provide meals of the quality and quantity necessary to meet the needs of the clients is unsubstantiated.