Complaint Investigation Report

Staff handled resident in a rough manner.

Interview with staff revealed no one witnessed resident being handled in a rough manner. There were no incident reports or care notes supporting resident was handled in a rough manner.

Resident left in soaked diaper for an extended period of time.

Service plan dated 11/19/2021 indicates that R2 will be checked every 2 hours for toileting needs. Interview with staff revealed that residents are checked 1-2 hours for incontinence care. Staff stated there were no incidents where R2 was left in soaked diapers for an extended period of time.

Service plan dated 11/19/2021 indicated that R2 does not require assistance with meal consumption. Interview with staff revealed that R2 eats slow and staff would encourage R2 to eat. Staff stated that R2 was always fed.

Staff do not safeguard resident's personal items.

Residents and family were instructed to put names on the clothing and on the inventory list. However, it has been observed that some resident's clothes does not have their name on it. R2 did not have an inventory list on file.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview conducted. A copy of this report provided.