Complaint Investigation Report

LPA observed staff in the yellow zone was only wearing a KN95 mask and visitor in the yellow zone was only a surgical mask. Per CCLD and Contra Costa County guidelines, staff and visitors should be wearing an N95 mask and face shield. Also, gowns and gloves should be warn when staff/visitors go into the resident's room.

LPA was informed that facility had 3 new resident admissions in the past 3-4 weeks. Per Contra Costa County guidelines, outbreak facilities cannot admit new residents unless cleared by the COST (Community Outbreak Support Team). Facility still have active positive cases and did not have clearance from COST to admit new residents.

LPA observed staff working with positive residents are co-mingling with staff that are working with negative residents. LPA was informed that there is not a separate break area or bathroom for staff working with positive residents. Facility did not have clean PPEs located outside of isolation room or in the yellow zone.

Based on LPA's information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED . California Code of Regulations, Title 22, are being cited on the attached LIC9099D.

Exit interview conducted. A copy of this report and appeal rights provided.