Complaint Investigation Report

Allegation Staff do not ensure residents are served food of good quality.

During interviews with resident 1 (R1) revealed R1 is happy and satisfied with the meals being served at the facility. Interview with R2 revealed that they often have Oatmeal form breakfast, and the meals are sometimes great and sometimes as it comes. Interview with staff revealed that all staff are cooking meals and always give options as an input of meals that will be prepared for the day, and an option if the residents are unhappy with the meals the care staff will prepare the residents with what they would like to eat.

LPA toured the facility and inspected the food pantry, refrigerator, freezer in the kitchen and in the garage, all food was fresh and of good quality. LPA observed lunch that was prepared for the residents that appeared fresh and healthy. Therefore, this allegation is UNSUBSTANTIATED

Allegation Staff are not following resident’s doctor's orders.

During the investigation LPA interviewed staff which revealed that R1 does not have a special diet request from R1s physician but W1 requests the facility to modify R1s diet. LPAs Review of R1s physicians report reveled that R1 dose not have a special diet request noted from R1s physician. Therefore, this allegation is UNSUBSTANTIATED