Complaint Investigation Report

Staff (S1) stated he has throat problem and denied yelling at any residents. One of the 3 residents (R3) interviewed stated that although S1 never yelled at R3, R3's head set is on at times and may not hear S1 yelled at others. The other 2 residents stated S1 yelled at them. An individual (W4) was interviewed and stated that when one of the resident who is no longer at facility rang the buzzer several times, the staff who no longer works at the facility said to the resident, "Okay, okay" in a different tone.

Based on the information obtained, the allegation is unsubstantiated.

Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.