Complaint Investigation Report

Al legation: Staff does not speak to resident in an appropriate manner

During interviews with staff, S1 stated that there is a zero policy for staff to mistreat any of the clients at the home. S2, S3, S4 stated haven’t witnessed or heard of any staff members speaking to the clients in an inappropriate manner. During interviews with clients, C1, C2 stated all the staff treat them nicely and they like living at home. C1, C2 stated they did not observe nor hear any staff being disrespectful.

Allegation: Staff handles resident in a rough manner

During interviews, S1 stated hasn’t witnessed or heard of any staff members handling clients in a rough manner, staff have been asked to report abuse to licensing, RCEB and S1. During interviews with S2, S3, and S4, it was stated that staff haven’t witnessed or heard of any other staff handling clients in a rough manner, clients would say something if they were being handled roughly. During interviews with C1, C2, it was stated that staff are nice to them and do not handle them in a rough manner.

Allegation: Staff does not ensure resident is accorded supervision at all times while in care

During interviews, S1 stated there are only three clients living at the home and each client has a staff member assigned to them for supervision and care needs (1:1). S2, S3, S4 stated they are assigned a client weekly, there are always staff present and with clients, clients are never left unsupervised. During interviews with C1, C2, it was stated that staff are always at home with them. C1, C2 stated they are never left alone at home.