Complaint Investigation Report

079200616-8-3-2023-15-AS-YFLS-CUJSCK-20230809134541

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/26/2023 and conducted by Evaluator Gregory Clark

COMPLAINT CONTROL NUMBER: 15-AS-20230526171354

Staff does not meet resident's hygiene needs.

***This is an amended report***On 8/03/23 at 3:41 p.m., Licensing Program Analyst (LPA) Greg Clark arrived unannounced to deliver findings for the allegations above. LPA met with Rafael Rubio, Administrator and explained the purpose of the visit.

During the investigation LPA interviewed the reporting party, 4 facility staff (S1, S2, S3 and S4) and R1. RP stated that R1 told her that a staff at the facility hit and pushed her. RP further stated that R1 sometimes "exaggerates" her stories. R1 stated that the staff at the facility are "great", and she is happy living there. R1 denied that any of the staff ever hit or pushed her. R1 also stated that she takes care of her personal hygiene needs by herself. All facility staff stated they never heard any of the residents' state that they were hit by facility staff.

Based on interviews conducted this agency has found that the allegations are unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted, a copy of this report provided.