Complaint Investigation Report

Based on interview and records review, facility have an available weekly menu. Based on interview with staff, the lead staff schedules staff who will be assigned in the kitchen. Staff stated that 90% of the time they follow what the dietitian wrote on the weekly menu so that the clients have variety of food. If in case the staff do not have the ingredients that is on the menu, the staff will substitute it with the similar food. Based on records review two clients (C2 & C1) are under regular diet and C3 is under low sodium diet, based on interview with staff, there is always low sodium food available for C3.

LPA observed during the visit that residents are comfortable, well dressed and staff are attending to each resident.

Based upon the information obtained during investigation. The above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

Exit interview conduct and a copy of this report provided.