Complaint Investigation Report

During the course of investigation, LPA L. Ibo interviewed clients in care, based on interview clients denied any incident regarding the above allegation. LPA attempted to interview C1, however C1 was no longer live at the facility. Based on interview with staff, they denied witnessing or knowing any staff that hit the clients in care. There were no witnesses to the incident.

Facility staff handled resident in a rough manner

Based on staff and client interview, staff are not aware of any staff handling clients in roughly manner. Staff stated that they have not witnessed or heard any staff acting inappropriate behavior towards clients in care. C1 no longer live at the facility. Clients denied witnessing or hearing any staff handling clients in rough manner.

LPA observed during the visit that clients are comfortable, well dressed and staff are attending to each client in care.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided.