Senior Care Records.

Complaint Investigation Report

Cypress House, Oakley10/16/2025Licence 079200856

Census4
Date signed10/16/2025 03:31:52 PM
The inspector’s account

Allegation: Staff inappropriately shoved resident

During the investigation, LPA interviewed complainant and staff members. Interviews with staff members, revealed that S4, S5 and S6 have witnessed S2 shoving, mistreating and verbally abusive to C1 while in care.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D.

Exit interview conducted. Appeal rights and a copy of this report provided to Jesse.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction