Complaint Investigation Report

Interview with complainant revealed Cypress House/Telecare staff hasn’t picked C1 up from the medical center after being discharged on 08/13/2024. Sutter Delta Medical Center has offered to send C1 back with a rescue inhaler to help with seizures.

Interview with three (3) staff members revealed that C1 currently resides at the facility and is currently admitted to Sutter Delta Medical Center for treatment and observation due to grand mal seizures. Staff explained that Sutter Delta Medical Center wants to release C1 back to the facility with an rescue inhaler to administer the medications needed for seizures. Telecare has requested that medication be prescribed for oral consumption before C1 is released back to Cypress House. On 10/15/2024 LPA spoke with Crystalyn Joseph, Administrator who informed LPA of client being back into the community as of 09/11/2024.

Based upon the information obtained during investigation, the above allegation are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and a copy of this report provided.