Complaint Investigation Report

LPA conducted records reviews and interview. Based on records review on Special incident reports (SIR) for C1, it was documented that all RPs were informed on the hospitalization, change of condition or any special incident occurred to C1. According to Administrator the process of reporting to RPs are; if the client has any SIRs the case managers, conservators, community care licensing, regional center of east bay and family members are informed within 24hrs, if and when the client stayed at the hospital, it is the hospital’s responsibility to contact the emergency contact information listed on the client’s profile for any change of condition.

Based on interviews and documentation reviewed the above allegations are UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur.

Exit interview conducted and a copy of this report provided.