Complaint Investigation Report

Allegation: Staff are not providing adequate food service for resident's– Unsubstantiated

The Department has investigated this allegation and per interviews, records review, and observations, 2 residents stated that food was served in nice and warm, 6 out of 7 caregivers stated that food was served in warm. 2 caregivers stated that food could become cold if residents couldn’t finish it in short period of time, caregivers microwaved it sometimes. 6 out of 7 caregivers stated that forcing residents to eat was not observed or witnessed. Sufficient food was observed in the kitchen durin g visit.

Allegation: Facility is not clean– Unsubstantiated

The Department has investigated this allegation and per interviews, records review and observations, facility was observed clean and has no smell during visit. 6 out of 7 caregivers stated that they have been instructed and trained to maintain facility clean, they cleaned up residents’ mess as needed when housekeeper was not scheduled.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to provide the alleged violation did occur, therefore the allegations are UNSUBSTANTIATED.

No deficiencies cited. Exit interview conducted with Business Office Manager, and a copy of this report provided.