Complaint Investigation Report

During the investigation, the LPA conducted interviews of facility staff, witnesses, and reviewed resident (R1) documents. Interview with Witness (W2) stated that Client (C1) had a court appearance on 12/14/2023 and that the facility was supposed to be transporting C1 for their scheduled appearance but must have forgotten. W2 stated that C1 got his friend to come pick him up and take him to court. W2 stated that C1 is under a court conservatorship and that C1’s county conservator was not notified of a 3-day eviction.

On 01/30/2024, the LPA interviewed W1 and W2. W1 stated that C1 was discharged from the hospital and needed some clean clothes. W1 stated that they wanted to drop off clean clothes to C1 and while they were on the phone with C1 they made sure that C1 put in a request while he was on the phone for having a visitor. W1 stated that the facility has a visitor policy where requests must be placed in advance to visit the clients. W1 stated that the facility evicted C1 and did not give the eviction notice in writing to C1's court appointed conservator. W1 stated that they went to the facility on a Tuesday to drop off C1's clothes and that the staff was being mean and nasty to them because they came, and their name was not on the list. W2 stated that they were coming to the facility to drop off C1’s clothes and cell phone. But when they arrived to the facility, they were advised by staff that they couldn't come to visit C1 because the facility had a Covid outbreak in which they were unaware.

On 01/30/2024, the LPA interviewed S1 that stated that the staff gave C1 a verbal warning to evict. S1 stated that the facility was planning to do a 3-day eviction but hadn’t started the process by informing Licensing and C1’s responsible party.