Complaint Investigation Report

Allegation: Staff did not follow proper eviction procedures

During the investigation, the LPA conducted interviews of facility staff, witnesses, and reviewed resident (R1) documents. Interview with Witness (W1) stated that Client (C1) had a court appointed conservator and that the facility evicted C1 and did not give the eviction notice in writing to the conservator.

On 12/20/2023, the LPA interviewed W2 that stated C1 had a court appearance on 12/14/2023 and that the facility must have forgotten the appointment. W2 stated that C1 called his friend to come pick him up and take hm to his court appearance. W2 stated that C1 has a temporary state conservator, and that the conservator was not notified of the 3-day eviction. W2 stated that it would be the conservator to try to place C1 at a new facility

On 12/20/2023, the LPA interviewed Staff (S) S1-S4. S1 stated that there was not an eviction because C1 left on their own. S4 stated that C1 “self discharged” and that the court appearance was virtual; scheduled via Zoom. S4 stated that C1 went to the door and opened the door to let their friend into the facility. S4 stated that they heard loud voices, and they went to go check. S4 stated that the friend was acting aggressive and threatening staff. S4 stated that S2 called the county conservator but the conservator was on vacation. S4 stated that they spoke with “Conservator of the Day” to inform that they were going to start a 3-day eviction process when C1 left the facility. S1-S4 stated that C1 left the facility with their friend outside of visiting hours.