Complaint Investigation Report

Allegation: Staff does not ensure clients are spoken to in an appropriate manner.

On 10/24/2025, LPA interviewed Witness 1 (W1) who stated they observed a video showing a staff member at the facility calling Client 1 (C1) an inappropriate name. W1 reported that C1 was in the kitchen cooking their food and had accidentally recorded the interaction with staff.

On 10/27/2025, LPA interviewed S1 who confirmed that the staff involved in the incident was S2. S1 stated they had viewed the video sent to them by C1 and were on the phone during part of the altercation. S1 reported hearing an argument between C1 and S2 regarding food taken from the refrigerator. S1 stated they previously reminded S2 to remain professional when addressing clients.

On 10/27/2025, LPA interviewed C1 who stated the incident occurred on 10/17/2025. C1 reported being in the kitchen cooking their food when S2 told them they could not cook all of the food taken out of the refrigerator. C1 stated they only intended to cook enough for themselves and wasn’t planning to cook all of the food, but that S2 continued to “nitpick” and made personal remarks about their past. C1 admitted responding with an inappropriate comment toward S2, after which S2 used inappropriate language toward them.

On 10/28/2025, LPA interviewed S2 who admitted to being the person in the video and confirmed making the statements heard. S2 stated that at approximately 4:30 PM, C1 came downstairs and removed multiple frozen food items from the freezer. S2 reported telling C1 not to cook all of the food, at which point C1 began yelling and calling S2 derogatory names. S2 stated they became frustrated and retaliated by calling C1 the same derogatory names.