Complaint Investigation Report

079200769-3-4-2026-15-AS-HHUL-DSHLCZ-20260325083909

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/27/2026 and conducted by Evaluator Grace Luk

COMPLAINT CONTROL NUMBER: 15-AS-20260227111128

Staff did not return medications to client in a timely manner

On 3/4/2026 at 9:45AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a complaint investigation and deliver findings in regards to the allegation above. LPA met with staff, Melvin Lee and informed him the reason for visit. Administrator, Pia Webster arrived 30 minutes later.

During the course of investigation, LPA interviewed staff, client, witness, and complainant. LPA reviewed client's file and obtained medications returned document. Interview with staff and witness revealed that client (C1) did not obtain medications upon moving out of the facility. However, C1's representative was able to pick up the medications for C1 later on the same day. W1 stated that C1 did not miss dosage of medications on that day.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted with Pia Webster. A copy of this report provided.