Complaint Investigation Report

On 7/31/2023 R1’s family arrived at the facility to take R1 to a doctor’s appointment. The family took R1 away from the facility in their private vehicle. R1 was then admitted into Contra Costa Regional Medical Center with a complaint of neglect/abuse and dementia. The Department requested and reviewed medical records from Contra Costa Regional Medical Center dated 7/1/2023 to 10/06/2023. Record review indicated R1 was admitted to Contra Costa Regional Medical Center on 7/31/2023. Hospital staff conducted a medical work up which included an x-ray and CT head. The x-ray returned with no evidence of a fracture. Based on medical records and facility records there is not enough information to state the need for medical attention on that particular date.

Allegation: Facility did not meet resident's medical needs

During interview with RP it was stated that R1 had multiple bruises, malnourished, a vitamin deficiency, hip fracture, and h ad sustained a stroke while in care. Record review of Contra Costa Regional Medical Center records dated 7/31/2023 indicates R1 had bruising but not from abuse or neglect, no fracture, no stroke, no vitamin deficiency, or malnourishment. Record did state that a supplementation should be considered for R1. S1 stated R1 had been living at the facility for approximately 10 years and has slowly been declining and had to be reminded to eat.

Allegation: Facility retaliated for filing a complaint

During initial interview RP stated facility retaliated due to a previous complaint towards the facility. During S1’s interview she stated that R1’s family member