Complaint Investigation Report

Staff handled residents in a rough manner

Resident sustained unexplained bruising while in care

On 05/29/2025, the alleged allegation occurred at C2’s Day Program. The Reporting Party was not forthcoming with any additional information regarding staff members yelling at C2 or any other clients. S1 relayed to W2 that he/she was not present at the facility on 05/26/25. S1 provided LPA with proof of communications regarding C2 that included text messages, and LIC624 for an incident on 05/29/25 which was related to C2's behavior. Interviews and statements from C1, C2, S1, S2, S3, and S4 did not reveal that any staff yelled at C2, or any other Clients. S1 had not received any written or oral communications from S2, S3, S6, or W2 regarding the allegation in order to investigate any wrong doings.

Staff handled residents in a rough manner

On 05/29/2025, the alleged allegation occurred at C2’s Day Program. W2 questioned S1 about bruising on C2’s upper torso. S1 relayed to W2 that he/she was not present at the facility and that no other staff had reported any staff handling any clients in a rough. S1 provided LPA with proof of communications regarding C2 that included text messages, and LIC624 for an incident on 05/29/25 which was related to C2's behavior. Interviews and statements from C1, C2, S1, S2, S3, and S4 did not reveal that any staff handled C2 in a rough manner, or any other clients. S1 had not received any written or oral communications from S2, S3, S6, or W2 regarding the allegation in order to investigate any wrong doings.