Complaint Investigation Report

On 1/10/2025 LPA conducted an unannounced collateral visit to observe C1 at the day program. C1 was observed to be clean and in clean clothes. On 2/7/2025 LPA observed all the clients clean and tidy before leaving for the day program. Therefore the allegations "Staff neglecting Clients in Care" and "Staff are not adequately trained to take care of Clients" is UNSUBSTANTIATED.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.