Complaint Investigation Report

075600335-4-4-2023-15-AS-YFLS-CSKSAT-20230607134251

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/19/2022 and conducted by Evaluator Lizette Francisco

COMPLAINT CONTROL NUMBER: 15-AS-20220719144146

Facility staff interfering with resident sleeping

On 4/4/2023 starting at 10:40 AM, Licensing Program Analyst (LPA) L. Francisco arrived unannounced to conduct complaint investigation for the above allegations. LPA met with Executive Director, Julie Mammad and Director of Social Service, Caroline Allen and explained the purpose of the visit.

During the course of the investigation, LPA obtained information, collected documents, and interviewed staff and residents. It was alleged facility staff interfering with resident sleeping. Based on information obtained by complainant, staff are slamming the doors in the middle of night. However, LPA interviewed 4 residents and 4 of 4 residents stated staff does not disturb residents in the middle of their sleep.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided to Executive Director.