Complaint Investigation Report

075600335-10-7-2021-15-AS-KHOS-CBPTFT-20220216134205

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/29/2021 and conducted by Evaluator Lizette Francisco

COMPLAINT CONTROL NUMBER: 15-AS-20210929111130

Facility is not taking precautions to mitigate risks of spreading COVID-19.

On 10/7/2021 starting at 8:40am, Licensing Program Analysts (LPAs) L. Francisco and J. Clancy-Czuleger arrived unannounced to conduct complaint investigation for the above allegation. LPAs met with Executive Director, Clara Allen.

During the course of the investigation, LPAs obtained information and interviewed 2 staff. Based on information obtained, valet service parking is not following infection control. 2 of 2 staff stated facility is in contract with the Windsor Parking Inc and not part of the facility. S1 stated if there is an issue with valet parking service, it would be brought to S1's attention and S1 would pass it along to the owner of the valet company.

This agency has investigated the complaint alleging facility is not taking precautions to mitigate risks of spreading COVID-19. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of this report provided.