Complaint Investigation Report

Based on information obtained, facility staff are not using PPE. Interview with 3 of 3 residents revealed they observed staff wearing masks. 4 of 4 staff confirmed they wear masks. However, during their lunch break, staff would remove their mask while their eating.

This agency has investigated the allegations above. We have found that the complaint were UNFOUNDED , meaning that the allegation were false, could not have happened and/or are without a reasonable basis.