Complaint Investigation Report

079200382-6-5-2025-15-AS-YFLS-DJ5S7A-20250630133709

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/31/2025 and conducted by Evaluator Alona Gomez

COMPLAINT CONTROL NUMBER: 15-AS-20250131105419

Staff do not ensure residents room is kept clean

Staff allowed resident to be left in soiled clothing for an extended period of time

Staff do not provide resident with feeding assistance

On 6/05/2025 at 1:20 PM, Licensing Program Analyst (LPA) A Gomez arrived unannounced to continue the complaint investigation and deliver findings for the above allegations. LPA met with Executive Director, Rachael Davis and Health & Wellness Director, Navjinder Kaur, and explained the purpose of the visit.

During the course of the investigation the LPA chose a random sample of residents to interview, and review their files. LPA interviewed R1, R2, R3, and R4. All residents expressed satisfaction with the care and assistance provided by the facility and staff. Because no resident was specified in the complaint and RP remained anonymous LPA was unable to identify a specific resident. LPA was unable to identify any concerns relating to the allegations. All residents and rooms were observed sanitary.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.