Complaint Investigation Report

LPA interviewed S1 in regards to residents personal items not being safeguarded. S1 stated that in the laundry room they personally know which clothes belongs to who but that newer caregivers do not. LPA also observed in the laundry room clothing not delegated to specific residents. LPA observed that there is now a system in place to manage clothing for residents but that it is not currently being utilized.

LPA interviewed Activities Coordinator. Activities Coordinator confirmed that at the time of the complaint there was a shortage in staffing but that now it is starting to get better, and that residents care needs were not able to be met. Activities Coordinator also confirmed that they knew that responsible parties were not being notified in a timely manner that is required by reporting requirements. Activities Director also confirmed that sometimes residents clothing gets mixed up.

While touring the facility LPA observed residents doors locked and that a majority of residents did not have their own key to get in. Executive director stated that when she arrived that was already the system in place and that they were looking to change it. Activities coordinator stated that doors are locked because some residents have wandered into other residents room and taken their belongings.

Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D