Complaint Investigation Report

079201175-1-8-2024-15-AS-KHOS-CZAQA8-20240108105930

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/04/2023 and conducted by Evaluator Jill Clancy-Czuleger

COMPLAINT CONTROL NUMBER: 15-AS-20231204121737

On 12/13/2023 at approximately 9:25 am Licensing Program Analyst (LPA) J. Clancy-Czuleger arrived unannounced to conduct a complaint visit. LPA met with caregiver Cydel Caplo and explained the purpose of the visit. Administrator Matt Ward was called and designated Cydel Caplo to sign off on the report.

During the course of the investigation, LPA J. Clancy-Czuleger interviewed Administrator and staff about the mailbox. Staff 1 (S1) stated that the city has been doing months of repairs on the street and knocked the mailbox over in the process. They decided to hold off on replacing the mailbox until the city was done with the street work as to avoid it getting knocked over again. On December 10, 2023, the facility replaced the mailbox.

We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without reasonable basis. Therefore, this allegation is unfounded.

Exit Interview conducted and a copy of this report provided.