Complaint Investigation Report

079200513-6-9-2023-15-AS-KHOS-CT6JSM-20230626071833

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/22/2023 and conducted by Evaluator Jill Clancy-Czuleger

COMPLAINT CONTROL NUMBER: 15-AS-20230522142044

WELCOME HOME SENIOR RESIDENCE (CONCORD 2)

Staff did not provide 60-day notice prior to rent increase

On 06/09/2023 starting at 01:45 pm, Licensing Program Analyst (LPA) J. Clancy-Czuleger arrived unannounced to conduct complaint investigation for the above allegation. LPA spoke with house manager, Clara Delgado and explained the purpose of the visit. Clara designated Ivee Regalado to sign off on the report.

On the allegation facility tsaff did not provide 60-day notice prior to rent increase. Based on record review and interviews the facility provided a 2-day stating a change of condition of the resident. A case management will be conducted on the 2-day notice that was given.

This agency has investigated the complaint allegation. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without reasonable basis. We have therefore dismissed the complaint.

Exit interview conducted with Administrator and a copy of this report provided.