Complaint Investigation Report

On the allegation facility Staff did not provide adequate food service to resident. Based on record review and interviews the facility serves meals at regular times each day in the dining room. Residents cans opt in to having there meals delivered to there rooms or if the facility is having a public health situation they will provide meal service to all residents. If the resident opts in the dining or care staff will be notified who needs delivery. if a resident is missed, one the staff are notified they will make a meal for the missed resident.

On the allegation facility staff does not ensure facility is kept in good repair at all times. Based on record review and interviews the facility did have a plumbing problem with one of the hallway bathrooms. S1 has been working with the maintenance staff trying to fix this issue. S1 explained that the issue was much deeper in the plumbing and required city work to fix. The work was scheduled and completed.

On the allegation facility staff did not provide adequate evacuation assistance for residents. Based on record review and interviews the facility does have an evacuation chair in the stairwell. The facility has regular fire drills that they record.

On the allegation facility staff did not respond to resident requests for assistance in a timely manner. Based on record review and interviews the facility does have a call button system that records the calls from the residents, the system is not able to print the logs but LPA observed a low response time in the system.

Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided.