Complaint Investigation Report
On the allegation facility Staff do not ensure adequate food portions are provided to residents. Based on observation and interviews the facility prepares each meal in bulk and keeps it warm in the kitchen on warming trays. The food is then dished up based on the resident’s order.
On the allegation facility Staff does not ensure facility is kept in good repair at all times. Based on record review and interviews the facility did have a plumbing problem with one of the hallway bathrooms. S1 has been working wit h the maintenance staff trying to fix this issue. S1 explained that the issue was much deeper in the plumbing and required city work to fix. The work was scheduled and completed.
On the allegation facility Staff do not ensure unsafe furniture is removed from the facility. Based on observation and interviews the facility has a table in the dining room with a glass top where the glass top exceeds several inches past the table. The facility has since removed the glass top.
Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.
Exit interview conducted and a copy of this report provided.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction