Complaint Investigation Report
079200855-2-26-2026-15-AS-HHUL-DRUUE9-20260304143047
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
CCLD Regional Office , 1515 CLAY STREET, STE. 310
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2025 and conducted by Evaluator Jill Clancy-Czuleger
COMPLAINT CONTROL NUMBER: 15-AS-20250829120512
TODOS SANTOS ASSISTED LIVING AND MEMORY CARE
Joseph Dungo, Community Relations Director
On 2/26/2026 at 1:00PM, Licensing Program Analysts (LPAs) J. Clancy-Czuleger arrived unannounced to deliver findings for the above allegations. LPA explained the purpose of the visit with PA met with Joseph Dungo, Community Relations Director. Administrator David Clawson was informed of the visit.
On the allegation: Staff overcharged a resident
Based on records review and interviews R1 was originally assesed at level 3 of care, but R1's POA had a disscution with the previous mangment to move R1 down to level 2. This was not properly documented and R1 was continuing to be charged at the higer rate.
Based on LPA’s interviews and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 has been cited.
Exit interview conducted. A copy appeal rights, and this report provided.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction