Complaint Investigation Report

others were using them. S1 addresses this concern and informed all staff of the proper towels that facility staff should be using when working with residents. S2 stated that it was entered into R1's care notes and will be closely monitored moving forward.

Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview conducted and a copy of this report provided.