Complaint Investigation Report

discriminates against and is targeting her because she is not allowed to go to the kitchen. W1 stated there is a new rule that no one is allowed in the kitchen doorway or in hallway near the kitchen, but W1 has observed another residents there. S1 stated during interview that there has been a conversation about disrespect. S1 stated that kitchen staff was not being disrespectful but had to set a boundary regarding coming to the kitchen. S2, S3, and S4 stated during interview there are slips for residents to fill out if they do not want what is being served. The kitchen request the slip are put in approximately 1-hour before mealtime in order to accommodate. S2 stated when the staff is preparing for meals there isn't time to stop and accommodate one or two residents at that exact time. Six (6) of the residents stated the staff treats them well and with respect.

Allegation: Staff are not providing adequate food service to resident

During initial interview W1 stated staff is not heating up residents' food that is bought by them personally. LPA observed a food delivery during the visit. LPA also reviewed the facility menu for the week of October 5, 2025 to October 11, 2025. During visit LPA observed kitchen staff cooking and serving what was on the menu along with other items. S2 stated there is a main menu and an alternate menu for residents. S2 also stated if a resident wants food heated it is not a problem just not when the kitchen is in full working mode. S2 request residents to ask before the kitchen is preparing meals or after the residents are served. Six (6) of the seven (7) residents interviewed stated if they do not want what is being the served the kitchen does their best to accommodate them.

Based upon the information obtained during investigation and the interviews conducted. The above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and a copy of this report provided.