Complaint Investigation Report

On the allegation: Staff did not keep facility free of vermin.

It was reported that R2 eloped from the facility because some pest/vermin was running over them while they slept. While touring resident room 124 LPA's observed droppings of a rodent on the residents dresser, floor, and bed. S5 stated that the facility is aware of the droppings and is working on cleaning the room and contacted Eco-Lab a pest control company last week and texted a technician on 9/3/25 to follow up.

R1 and R2 eloped from the facility on 8/25/25. R2 returned to the facility later that week while R1 was admitted to a hospital for additional evaluation. Based on interview with witness (W1) the facility staff stated that R1 did not want to come back so they would not take R1 back after their eloping. S5 confirmed that they said to hospital staff that R1 didn't want to come back so they would not take R1 back. R1's 602 from 2018 and 2022 state that R1 has dementia and is unable to leave the facility unattended.

Based on LPA’s interviews and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . California Code of Regulations, Title 22 has been cited.

Exit interview conducted. A copy appeal rights, and this report provided.