Senior Care Records.

Complaint Investigation Report

Sophia's Home, Concord06/05/2025Licence 079200778

Census5
Date signed06/05/2025 04:38:34 PM
The inspector’s account

Administrator is not on the facility premises a sufficient number of hours

Interview with clients revealed that administrator is at the facility once a week. W1 have gone to the facility on five different dates and did not see the administrator present at the facility.

Based on LPA's information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED . California Code of Regulations, Title 22, are being cited on the attached LIC9099D.

Exit interview conducted with Lorna Hayag. A copy of this report and appeal rights provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction