Senior Care Records.

Complaint Investigation Report

Reyes Guest Home Navaronne II, Concord04/16/2025Licence 075600201

Census5
Date signed04/16/2025 10:09:48 AM
The inspector’s account

Concord Police Department Officer interviewed John Muir facility staff who stated that R1’s fractured ribs would not have contributed to R1’s death. John Muir facility staff denied ever insinuating to R1’s Power of Attorney (POA) W1 that R1 was being abused and stated that if they did have reason to believe that they would have contacted law enforcement. The Concord Police Department took the report for documentation purposes only.

All facility staff interviewed denied any physically abusing ever happening to R1 while in care. The facility staff did not witness other facility staff physically abusing R1 and were unaware that R1 sustained seven fractured ribs. The facility staff were unsure how R1 sustained the injuries.

Based upon the interviews conducted and information obtained during investigation the above allegations are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means that although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur.

Exit interview conducted and a copy of this report provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction